In the event of a malfunction with people trapped, elevators are equipped with an emergency call device to a permanently manned location. However, if the trapped persons are hearing impaired, they cannot communicate properly with the control center via the acoustic emergency call devices. With our flexyPage Messenger we offer a solution to provide elevators with a visual second communication channel for trapped persons with a hearing impairment. This function is supported by all flexyPage displays, from 18 cm (7") to 190 cm (75"). The operation can be touch-screen or via external buttons. With our flexyPage displays, you can easily retrofit two-way communication for people with a hearing impairment into existing lifts.
Two-sense communication with flexyPage Messenger
If an acoustic emergency call is triggered in an elevator, the Messenger widget is automatically activated on the flexyPage display. This widget enables visual communication with those trapped. The emergency call centre can send questions in text form to the trapped persons, who can answer them via external buttons or the touch screen. The flexyPage Messenger allows communication in different languages and the sending of free text. The displays communicate directly with the acoustic emergency call devices. When the emergency call is completed, the display switches back to its original function, as a TFT lift display or as a multimedia display, e.g. in conjunction with flexyPage Campaign.
Signalling of the connection establishment
The flexyPage displays can show the status when the connection is established in an understandable way with animated graphics and text.
Many languages
Elevator users speak many different languages and flexyPage Messenger also supports unlimited languages. These can be defined by the emergency call centre for each elevator. When establishing a connection, the user can select his language in the elevator and communicate with the control center in that language.
Free chatting
The flexyPage Messenger allows you to send free text to the person included, just like a text messenger app. In addition, the Messenger allows you to send possible responses, which the user can easily select or confirm. Text blocks including the possible replies can also be pre-defined in the control panel.
Video connection
Optionally, the displays can be equipped with a camera that can only be activated from the control centre in the event of an emergency. This enables the control centre to get an exact picture of the trapped persons and to quickly initiate the right emergency measures.
Logging and interfaces
In connection with the emergency call, it is important that the processing of emergency calls is completely logged in the control centres. The flexyPage Messenger logs all events with status, question, answer and time stamp for later traceability.
Local und global
The communication between the displays and the servers in the centres is exclusively via web-based protocols. We offer the server software for the emergency call centres both as an SaaS solution and as a local solution, e.g. in your own monitoring centre.
flexyPage Messenger and Campaign
Visual communication is very helpful for trapped persons with a hearing impairment. If an elevator is equipped with a display for two-sense communication, it is useful to use the display for other functions as long as no emergency call is active.
You want to learn more about flexyPage Messenger?
Are you planning to install a display for two-sense communication in an elevator or to install a server to expand your emergency call center? You need a local installation of the Messenger server in your data center or the extension of your Campaign installation? Then send us a message directly or call us!
Tender specifications
You would like to integrate a specific product from the flexyPage system into your construction project? Here you will find the current tender specifications >>
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